Sophisticated, User-Configurable Service Minimizes Downtime
ASMS 2014 – Baltimore, MD
June 17, 2014 – AB SCIEX, a global leader in life science analytical technologies, today introduced the StatusScope™ Remote Monitoring service, a configurable, real-time offering that supports most AB SCIEX mass spectrometers and Eksigent Micro and Nano LC products. With three user levels – lab manager, lab director and technician – StatusScope delivers the flexibility to view instrument performance and workflow status remotely, capturing errors quickly to minimize downtime. The graphical display has been designed to enable the user to quickly see critical data.
StatusScope features user-definable alarm triggers and notification processes that are communicated to the AB SCIEX Technical Assistance Center. System diagnostics can be accessed remotely by the AB SCIEX team, for fast problem resolution. The system also issues regular asset management reports, including service repair history, service contract status and user-selectable reports.
“This service was built from the ground up with input from our customers,” explained Andy Wight, director of the service product portfolio for AB SCIEX. “Users can access and monitor their instruments from anywhere, via a Smartphone or other device over the Internet, in addition to having instrument history at hand. This new level of service continues our tradition of customer-focused value creation.”
“Having a holistic system to incorporate all peripheral devices and to document system maintenance and changes (e.g., switching of peripheral devices) is the ‘holy grail’ for our regulated environment,” commented Steve Sylvester, researcher at Astra Zeneca. “StatusScope is a stepping stone towards that.”
About AB SCIEX
AB SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to push the limits in their field and address the complex analytical challenges they face. The company's global leadership and world-class service and support in the liquid chromatography-mass spectrometry industry have made it a trusted partner to thousands of the scientists and lab analysts worldwide who are focused on basic research, drug discovery and development, food and environmental testing, forensics and clinical research. With over 25 years of proven innovation, AB SCIEX excels by listening to and understanding the ever-evolving needs of its customers to develop reliable, sensitive and intuitive solutions that continue to redefine what is achievable in routine and complex analysis. For more information, please go to www.absciex.com.