New literature details value-added difference in customer service and product offerings
PITTSBURGH, PA — [Dec. 1, 2011] — Chromalox, a leading manufacturer of electric heat and control products, has released a new online resource highlighting “The Chromalox Difference,” the company’s dedication to educate its customers on the company’s product offerings, as well as its value and assurance in heaters and controls lines.
“We understand the needs of our customers, and we work with each of them individually to save money, maximize efficiency and minimize downtime,” said Barbara Lee, global marketing manager for Chromalox. “Because we are dedicated to building long-term relationships with our customers, we have created one of the most comprehensive lines of thermal solutions for laboratory and scientific analytical equipment in the industry, as well as a great customer service program, to ensure our customers want to work with us as much as we do them.”
The online resource details heating and control solutions that are currently offered by the company, and also explains its process for developing custom-made products for those customers who need something currently not offered in the company’s lines.
An explanation of the company’s customer service program, which includes 24/7 technical assistance, same-day or next-day delivery of replacement parts and field technical service visits, is also included in the resource.
“Because our company is able to provide customers with such a wide range of solutions, they won’t have to go to one source for a heating element, another for a sensor and another for a control,” Lee said. “We want our customers to know just how much we offer in terms of product, expertise and experience that, when combined, makes their jobs easier. This online brochure will help educate current and potential customers so they can see the value in investing in our company.”
The online brochure is now available for download on the online resource center at www.chromalox.com. Customers can also request a copy be shipped to them free-of-charge.
About Chromalox, Inc.
For more than 90 years, customers have relied on Chromalox for the utmost in quality and innovative solutions for commercial and industrial heating applications. Chromalox manufactures the world’s largest and broadest line of electric heat and control products, including heating components, immersion heaters, circulation systems, heat transfer systems, boilers, industrial and comfort air heating, heat trace cables, sensors and precision electronic controls. With multiple manufacturing, engineering, warehousing and sales locations throughout North America, Europe and Asia, Chromalox is a global supplier providing the highest level of customer support. Chromalox is headquartered in Pittsburgh, PA.
Contact:
Barbara Lee
Chromalox
412-967-3800
[email protected]